Privacy Policy

Last updated: 24 November 2025

Bath Airport Transfer (“we”, “our”, or “us”) is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://bathairporttransfer.com, book a transfer, or use any of our services.

1. Information We Collect

We may collect the following personal data:

Name, phone number, email address
Pick-up and drop-off addresses
Flight details (flight number, arrival/departure time)
Payment information (processed securely via Stripe or PayPal – we do not store full card details)
IP address, browser type, and device information (via cookies and analytics)
Any special requests or preferences you provide

2. How We Use Your Information

We use your data to:

Confirm and manage your booking
Provide airport transfer and chauffeur services
Contact you regarding your journey (including flight monitoring and delays)
Process payments securely
Improve our website and services
Send promotional offers (only if you opt-in)
Comply with legal obligations

3. Legal Basis (UK GDPR)

We process your data based on:

Contract – to fulfil your booking
Legitimate interests – to operate and improve our business
Consent – for marketing communications (you can withdraw at any time)

4. Data Sharing

We do not sell your personal data. We may share it with:

Our trusted drivers (only journey-related details)
Payment providers (Stripe, PayPal)
Google Analytics (anonymised data)
Legal authorities if required by law

5. Data Retention

We keep your data only as long as necessary:

Booking data: 7 years (UK tax law requirement)
Marketing subscribers: until you unsubscribe

6. Cookies & Tracking

Our website uses cookies to improve user experience and analyse traffic. You can manage cookie preferences in your browser settings.

7. Your Rights (UK GDPR)

You have the right to:

Access your personal data
Correct inaccurate data
Request deletion (“right to be forgotten”)
Object to or restrict processing
Data portability
Withdraw consent at any time

8. Security

We use SSL encryption and industry-standard security measures to protect your data. However, no method of transmission over the internet is 100% secure.

9. Children

Our services are not directed to individuals under 16. We do not knowingly collect data from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page.

11. Contact Us

If you have any questions about this Privacy Policy, please contact:

Bath Airport Transfer
Email: info@bathairporttransfer.com
Phone: 07723 757 676
Address: Bath, United Kingdom

Thank you for trusting Bath Airport Transfer – Winner of Quality Business Awards 2025.