Frequently Asked Questions

Use our online booking form — enter your pickup and drop-off, choose your vehicle and date, and you'll see your fixed price in under 60 seconds. No card required just to check. Alternatively, call or WhatsApp us on +44 7723 757 676 and we'll quote you immediately.

Yes — 100%. The price quoted at booking is the price you pay, regardless of traffic, time of day, or day of the year. We do not apply surge pricing, bank holiday surcharges, or peak-time premiums. No surprises.

Yes. You can pay online at the time of booking (card or PayPal) or pay cash directly to your chauffeur at the end of the journey. Both options are available on every booking.

No. Our prices are fixed regardless of the time. A 3am departure to Heathrow costs the same as a midday one. We operate 24/7 with no unsociable-hours surcharges.

No booking fees, no admin charges, no hidden extras. The price you see is the price you pay — full stop.

Absolutely. You can book a one-way transfer, a return, or both legs together. If you're booking both, just let us know your return flight details and we'll take care of both pickups.

We cover all six major UK airports: London Heathrow (LHR), London Gatwick (LGW), Bristol Airport (BRS), Birmingham Airport (BHX), London Luton (LTN) and London Stansted (STN). If you need a transfer to a different airport, call us and we'll quote.

Yes — we monitor every inbound flight in real time using your flight number. If your arrival is delayed due to weather, ATC restrictions or a missed connection, your chauffeur adjusts automatically. You don't need to call us — we'll already know.

We include 60 minutes of complimentary waiting time on every airport pickup, calculated from your actual landing time (not scheduled). If the delay goes beyond 60 minutes, additional waiting time is charged at a small per-hour rate — we'll always let you know.

Your chauffeur meets you inside the arrivals hall of your terminal, holding a personalised name board. This is a full meet-and-greet service — there's no need to navigate to a car park or kerb pick-up. Walk out of customs and your driver will be there.

Yes — we service all Heathrow terminals: T2 (Queen's Terminal), T3 (International), T4 and T5 (British Airways). Please confirm your terminal when booking. If your terminal changes after booking, just let us know.

We recommend booking as early as possible to guarantee your preferred vehicle, especially for early morning departures and peak travel periods. That said, we can often accommodate same-day bookings — call us on +44 7723 757 676 to check availability.

We operate an exclusively Mercedes-Benz fleet: the E-Class Executive Saloon (4 passengers), the S-Class First Class (4 passengers), the E-Class Estate (4 passengers, more boot space) and the V-Class Luxury MPV (up to 6 passengers). All vehicles are fully maintained, insured and presented to the highest standard.

The Mercedes E-Class Saloon and S-Class seat up to 4 passengers with 2–3 bags. The E-Class Estate seats 4 with extra boot space for bulkier luggage. The V-Class MPV seats up to 6 passengers with 5+ bags. If you're unsure, tell us your passenger count and luggage and we'll recommend the right vehicle.

Yes — child seats and booster seats can be arranged on request at no extra charge. Please specify the age and weight of your child when booking so we can fit the correct seat.

Yes. All vehicles have full climate control, leather seating, complimentary bottled water and phone charging. The S-Class and V-Class also offer USB-C and wireless charging points.

Yes — you choose your preferred vehicle when booking online, or let us know when you call. Subject to availability, we always do our best to honour vehicle requests.

You can cancel free of charge up to 24 hours before your scheduled pickup time. Cancellations within 24 hours may be subject to a cancellation fee. To cancel, call or WhatsApp us on +44 7723 757 676.

Yes — changes to date, time, vehicle, route or passenger numbers can all be made free of charge up to 24 hours before pickup. Call or WhatsApp us and we'll update your booking immediately.

If you miss your outbound flight and need to rebook your transfer, call us as soon as possible and we'll do our best to rearrange. If your inbound flight is cancelled or diverted, we'll work with you to find a solution — our priority is always to get you where you need to be.

We offer bespoke private chauffeur tours to destinations including the Cotswolds villages, Stonehenge & Avebury, Castle Combe, Lacock, Wells & Glastonbury, and full Bath city highlights tours. We also build custom itineraries — just tell us where you'd like to go.

Tours can be half-day (4–5 hours) or full-day (7–9 hours), depending on your itinerary and pace. We work to your schedule — there are no fixed departure times or group timetables.

Absolutely — all our tours are private and bespoke. You tell us the places you'd like to visit, how long you want to spend at each, and whether you'd like lunch stops or photo opportunities built in. We'll suggest the best route and timing.

Yes. We offer corporate accounts with priority booking, a choice of executive and first-class vehicles, and monthly consolidated invoicing with agreed payment terms. To open an account, contact us on [email protected] or call us to discuss your requirements.

Yes — we provide safe, reliable school drop-off and collection services for primary and secondary students in Bath and the surrounding area. All drivers hold an enhanced DBS check. The service can include a dedicated escort if required.

Yes — we provide luxury transfers to and from all major UK ports and cruise terminals, including Southampton, Portsmouth and Bristol. Our V-Class MPV is ideal for cruise passengers with large amounts of luggage.

Yes. We can provide chauffeur-driven vehicles for weddings, corporate events, galas and other special occasions. Contact us to discuss your requirements and we'll tailor a transport plan to your event.